Service Management

Service Management

This learning path is designed to give you an introduction to Service Management. In this learning path you will learn what service management is and some of the key concepts that behind it.

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Articles in this Learning Path

Service Management Roles

Service Management Roles

If you’re a people-person and a problem solver, you’ll have a great career ahead of you in one of these job roles. Without support, the technology industry would constantly be operating in a state of inefficiency and disrepair. As such, many support professionals become experts in their field and can be vital individuals in even...

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What is Tech?

What is Tech?

It might seem obvious what “tech” includes and what it does not. Using a virtual assistant on your phone feels like a use of advanced tech but boiling the kettle is clearly not. So where do the boundaries lie? Firstly, it is important to clarify that answering this question is not as simple as you...

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Operating Systems Concepts

Operating Systems Concepts

Let’s talk about operating systems. Whichever side of the Windows vs Mac battle you sit on, your opinion is based on how you feel about these computer’s operating systems. An operating system, often just called an OS, can be thought of as an interface between your computer hardware and the applications that you use such...

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Hardware Concepts

Hardware Concepts

Can you list the main physical components of your laptop? Or tell us what the difference between your computer and a server actually is? Most people can’t. But if you plan on working in tech, you should at least have the basics of computer hardware somewhat understood. For most tech roles, there’s no need to...

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Computer Network Concepts

Computer Network Concepts

Networking can be one of the most difficult topics to understand but just knowing the basics can get you a long way. Networking allows for multiple computers or other devices to be connected to one another and communicate. This communication can happen wirelessly using technologies such as WiFi or Bluetooth or it can be wired...

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What Training Is Best?

What Training Is Best?

It might be hard to decide whether to commit time to doing a training course about a topic you know nothing about. You might ask yourself if the course is too difficult, worth the money or even worth the time. Many tech employers will even offer training when you begin your job, so why bother...

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Should I do a Certification?

Should I do a Certification?

Certifications are an odd one. Most of the time, people will insist that you don’t actually need them because experience and enthusiasm are far more important. But at the same time, almost everyone seems to do them. So below, we’ve briefly outlined the what, why, and cost of tech qualifications. However if you just want...

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